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Enza Home Terms & Conditions
General Terms
- All product details provided on our website are for general reference only and may be subject to updates or changes without prior notice.
- Dimensions are approximate and may vary slightly due to the nature of production.
- Visual representations of products (e.g., images, videos) are for illustrative purposes only. Variations in colour, texture, and appearance may occur between screen displays and actual products. Viewing a physical sample before purchase is strongly recommended.
Pricing
- All prices displayed include GST.
- Delivery charges are calculated separately and must be paid directly to the delivery service provider unless otherwise specified.
- Enza Home reserves the right to reject any orders placed online if errors in pricing or availability are identified.
Payment Terms
- Payment methods include Visa, MasterCard, American Express, and BPAY for online and in-store purchases.
- All payments made online or via credit card in-store will incur a small surcharge to cover transaction fees.
- At least 35% of the total order value must be paid as a deposit at the time of purchase.
- Orders placed using fraudulent or unauthorised payment methods will be void, and the matter may be reported to authorities.
Order Adjustments & Cancellations
- Orders can be modified or cancelled within two (2) calendar days of placement. A $50 cancellation fee applies.
- No changes or cancellations are permitted beyond this two-day window. Orders cancelled after this period will forfeit any deposit paid.
Delivery & Collection
Delivery
- Delivery appointments must be scheduled in advance. A delivery timeframe will be provided, but exact times cannot be guaranteed.
- It is the customer’s responsibility to ensure there is sufficient access for delivery. If items cannot be delivered due to access issues, additional fees may apply for redelivery or disassembly/reassembly.
- All deliveries must be inspected upon arrival. Any damage or defects must be reported immediately before signing the delivery receipt.
Collection
- Orders collected from our distribution centres must be inspected thoroughly before leaving the premises. Once collected, claims for damage cannot be accepted.
- Payment must be finalised at least 48 hours prior to the scheduled collection time.
Product Warranty
- Enza Home products are covered by warranties against manufacturing defects as required by Australian Consumer Law.
- Warranty periods and coverage vary by product category and are specified in the accompanying documentation.
- Natural wear and tear, including fading, softening of cushioning, or minor changes in appearance over time, is not considered a defect.
Consumer Rights
- Under Australian Consumer Law, you are entitled to:
- A refund or replacement for products with major defects.
- Repairs or remedies for minor defects.
- Compensation for any reasonably foreseeable loss resulting from product defects.
Caring for Your Furniture
- To maintain the quality and longevity of your Enza Home products:
- Avoid prolonged exposure to direct sunlight, as this may cause fading or warping.
- Use appropriate cleaning methods as specified in the care guide provided with your product.
- Protective covers or coasters should be used on tabletops and glass surfaces to prevent heat or liquid damage.
Promotions & Discounts
- Promotional offers are valid only for the specified period and cannot be combined with other discounts or loyalty rewards unless explicitly stated.
- Membership program benefits apply exclusively to registered members.
Liability
- To the extent permitted by law, Enza Home is not responsible for indirect or consequential losses arising from delays, non-performance, or product misuse.
- Delivery delays due to circumstances beyond our control (e.g., weather, transportation issues) do not constitute grounds for cancellation or compensation.
Force Majeure
- Enza Home is not liable for any failure to fulfill orders due to events beyond our reasonable control, such as natural disasters, strikes, or other force majeure circumstances.
Enza Home Terms & Conditions
General Terms
- All product details provided on our website are for general reference only and may be subject to updates or changes without prior notice.
- Dimensions are approximate and may vary slightly due to the nature of production.
- Visual representations of products (e.g., images, videos) are for illustrative purposes only. Variations in colour, texture, and appearance may occur between screen displays and actual products. Viewing a physical sample before purchase is strongly recommended.
Pricing
- All prices displayed include GST.
- Delivery charges are calculated separately and must be paid directly to the delivery service provider unless otherwise specified.
- Enza Home reserves the right to reject any orders placed online if errors in pricing or availability are identified.
Payment Terms
- Payment methods include Visa, MasterCard, American Express, and BPAY for online and in-store purchases.
- All payments made online or via credit card in-store will incur a small surcharge to cover transaction fees.
- At least 35% of the total order value must be paid as a deposit at the time of purchase.
- Orders placed using fraudulent or unauthorised payment methods will be void, and the matter may be reported to authorities.
Order Adjustments & Cancellations
- Orders can be modified or cancelled within two (2) calendar days of placement. A $50 cancellation fee applies.
- No changes or cancellations are permitted beyond this two-day window. Orders cancelled after this period will forfeit any deposit paid.
Delivery & Collection
Delivery
- Delivery appointments must be scheduled in advance. A delivery timeframe will be provided, but exact times cannot be guaranteed.
- It is the customer’s responsibility to ensure there is sufficient access for delivery. If items cannot be delivered due to access issues, additional fees may apply for redelivery or disassembly/reassembly.
- All deliveries must be inspected upon arrival. Any damage or defects must be reported immediately before signing the delivery receipt.
Collection
- Orders collected from our distribution centres must be inspected thoroughly before leaving the premises. Once collected, claims for damage cannot be accepted.
- Payment must be finalised at least 48 hours prior to the scheduled collection time.
Product Warranty
- Enza Home products are covered by warranties against manufacturing defects as required by Australian Consumer Law.
- Warranty periods and coverage vary by product category and are specified in the accompanying documentation.
- Natural wear and tear, including fading, softening of cushioning, or minor changes in appearance over time, is not considered a defect.
Consumer Rights
- Under Australian Consumer Law, you are entitled to:
- A refund or replacement for products with major defects.
- Repairs or remedies for minor defects.
- Compensation for any reasonably foreseeable loss resulting from product defects.
Caring for Your Furniture
- To maintain the quality and longevity of your Enza Home products:
- Avoid prolonged exposure to direct sunlight, as this may cause fading or warping.
- Use appropriate cleaning methods as specified in the care guide provided with your product.
- Protective covers or coasters should be used on tabletops and glass surfaces to prevent heat or liquid damage.
Promotions & Discounts
- Promotional offers are valid only for the specified period and cannot be combined with other discounts or loyalty rewards unless explicitly stated.
- Membership program benefits apply exclusively to registered members.
Liability
- To the extent permitted by law, Enza Home is not responsible for indirect or consequential losses arising from delays, non-performance, or product misuse.
- Delivery delays due to circumstances beyond our control (e.g., weather, transportation issues) do not constitute grounds for cancellation or compensation.
Force Majeure
- Enza Home is not liable for any failure to fulfill orders due to events beyond our reasonable control, such as natural disasters, strikes, or other force majeure circumstances.