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Privacy Policy


Respecting Your Privacy


Enza Home (Australian Company Number 657123503) (“referred to as Enza Home”, “we”, “us” or “our”) respects your privacy and is committed to safeguarding your personal information.

When you interact with us, you may share personal information that identifies you as an individual (e.g., your name, email address, mailing address, or phone number).

We handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and comply with the Australian Spam Act 2003 (Cth), which regulates electronic communications.


When Does This Privacy Policy Apply?


This Privacy Policy outlines how we collect, use, and manage your personal information when providing our products and services.

By using the Enza Home website, purchasing products, or sharing your personal information with us (whether in-store, online, or via other means), you consent to our collection and use of your personal information as described in this policy. If you do not agree, please refrain from using our services or providing personal information.


Changes to This Privacy Policy


We may update this Privacy Policy periodically. Any changes will be published on our website, and continued use of our services indicates your acceptance of the revised terms. We recommend reviewing this policy regularly for updates.


How We Collect Your Personal Information


We collect personal information through several methods, including:

  • Direct Interaction: When you use our website, make purchases, visit our showrooms, contact us (via phone, email, or in-store), or participate in surveys and promotions.
  • Automated Technology: We use cookies and tracking technologies (e.g., pixel tags) to gather website usage statistics. You can disable cookies in your browser settings, though some website features may be unavailable.
  • Third-Party Sources: We may obtain information from trusted third parties, such as marketing lists or publicly available sources (e.g., social media platforms), for marketing and service purposes.


What Personal Information Do We Collect?


The types of personal information we collect may include:

  • Contact Information: Name, title, email, phone number, and address.
  • Demographics: Age, gender, location, and preferences.
  • Payment Information: Credit card details, billing addresses, or other payment details for purchases.
  • Account Details: Login credentials for user accounts, including usernames, passwords, and security questions.
  • Feedback: Comments, testimonials, and complaints related to our products and services.

We do not collect sensitive information (e.g., racial or religious details) unless you have explicitly consented.


Why We Collect Your Information and How It Is Used


Your personal information is used to:

  1. Process Orders: Manage purchases, payments, and deliveries.
  2. Communication: Provide information on orders, furniture care, and updates.
  3. Customer Support: Address inquiries, complaints, and feedback.
  4. Marketing: Send promotional content, offers, and competitions (with your consent).
    Opt-out options are available at any time.
  5. Improvement: Analyze feedback and website performance to enhance products and services.
  6. Legal Compliance: Meet obligations under applicable laws and regulations.

Providing your personal information is generally optional, but without it, we may be unable to deliver our services (e.g., process purchases or handle complaints).


Sharing Your Personal Information


We may share your information with trusted third parties, including:

  • Delivery and logistics providers.
  • Payment processors.
  • IT and database management services.
  • Marketing and market research agencies.

Some third parties may be based outside Australia. In such cases, we take reasonable steps to ensure your information is managed securely and in compliance with Australian privacy laws.


How We Protect Your Personal Information


We implement security measures to protect your personal information, such as:

  • Restricting access to authorized personnel only.
  • Encrypting sensitive information, such as payment details.
  • Conducting regular staff training on data privacy.
  • Utilizing secure disposal methods for physical and digital records.


Retention of Personal Information


We retain your personal information only as long as necessary for:

  • Completing the purpose for which it was collected.
  • Addressing complaints or inquiries.
  • Meeting legal and regulatory requirements.

Once your personal information is no longer needed, we will securely destroy or de-identify it.


Access and Correction of Your Personal Information


You may request access to or correction of the personal information we hold about you. Requests can be made by contacting our Privacy Officer (details below). In some cases, we may decline access or correction requests, as permitted under Australian privacy laws.


Your Rights and Choices


You have rights under Australian privacy laws, including:

  1. Access and Correction: Request access to or correction of your data.
  2. Opt-Out of Marketing: Unsubscribe from promotional communications.
  3. Cookies Control: Disable cookies in your browser settings.
  4. Data Deletion: Request deletion or de-identification of your data.


Contact Us


For any inquiries about this Privacy Policy or to make a privacy-related complaint, contact:

Privacy Officer

Enza Home 

99 - 101 Maroondah Highway, Ringwood, VIC 3134

Tel: 1300100099

Email: [email protected]

We will respond to your concerns within a reasonable time, typically 20 working days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.


Cookies and Third-Party Tracking


You can disable cookies in your browser settings or visit allaboutcookies.org for guidance. Note that disabling cookies may affect website functionality.

Updates to This Policy


This Privacy Policy was last updated on 1 Dec 2024.